Privacy Policy

Privacy Policy (Q&A)

Q. What information does Desiymien collect from me?

Under the provisions of the Information Technology Act, 2000 and digital data security guidelines, we collect:

• Contact Details: Name, email address, physical delivery and billing addresses, and contact phone number.

• Fitting & Sizing Information: Preferred size, bespoke body measurements, and sizing preferences to help ensure proper garment fit.

• System & Usage Data: IP address, browser type, device information, and browsing patterns on the site.

Q. Does Desiymien store my credit card, debit card, or banking details?

No. Desiymien does not store, process, or view your sensitive payment data (card numbers, CVV, or passwords). All monetary transactions occur over encrypted 256-bit SSL (Secure Socket Layer) channels redirected through certified, PCI-DSS-compliant Indian payment gateways (such as Razorpay, Cashfree, or PayU).

Q. How is my personal data used?

We use your information exclusively for legitimate purposes:

1. Processing, packing, and dispatching your apparel orders.

2. Sending shipment status updates, SMS delivery notifications, and e-invoices.

3. Storing your garment sizing profiles to make repeat ordering seamless.

4. Enhancing our catalog and optimizing user experience on our website.

5. Sending occasional promotional emails and offers (from which you can unsubscribe anytime).

Q. Does Desiymien use cookies?

Yes. Cookies and analytical tracking tools (e.g., Google Analytics, Microsoft Clarity) are used to understand site interactions, remember items in your shopping bag, and evaluate web performance. These cookies collect aggregate, non-personally identifiable behavioral metrics. You can disable cookies at any time via your browser settings.

Q. Is my data shared with third parties?

We never sell, rent, or trade your personal data. Data is shared strictly on a need-to-know basis with:

• Logistics Providers: Trusted delivery couriers for package handling and doorstep delivery.

• Technical Infrastructure Partners: Secure cloud hosting servers and SMS/email communication gateways under strict confidentiality agreements.

• Legal & Regulatory Authorities: When strictly required by law, court decree, or governmental directives for cyber security or fraud investigation.

Q. How is my information protected?

All collected data resides on secure servers protected by multi-tier firewalls, encrypted access control, and strict authentication mechanisms in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Q. How can I manage, edit, or delete my data?

• Account Updates: Log into your account and navigate to “My Account” to edit addresses or contact details.

• Marketing Opt-out: Click the “Unsubscribe” link at the footer of any promotional email.

• Account & Data Erasure: You can request permanent deletion of your customer profile and sizing data by emailing info@desiymien.com from your registered email address.

Q. Whom should I contact for privacy concerns or grievance redressal?

In compliance with the Information Technology Act, 2000, any questions or grievances can be addressed to our designated Grievance Officer:

• Company: Desiymien Apparels

• Website: www.desiymien.com

• Grievance Email: care@desiymien.com / info@desiymien.com

• Resolution Turnaround: Acknowledgment within 48 hours; resolution within 30 days.